ISO 9001 Registered Firm
ISO 14001 Registered Firm
OHSAS 18001 Registered Firm
Vaillant
Viessmann
worcester
ideal

Contact Us

Please complete this form if you would like us to give you a call back, indicating when would be the most convenient time to call you.
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For further information call us during office hours (8am - 5pm) on: 01604 644500

Plumb-Line freephone emergency number: 0800 849 9500

If you smell gas, call the National Gas Emergency Service on 0800 111 999

Our address is:

Plumb-Line Contracting Limited
7 Charter Gate
Clayfield Close
Moulton Park Industrial Estate
Northampton NN3 6QF

Email: sales@plumb-line.co.uk

Plumb-Line Contracting Limited registered in England and Wales: 04201243

Registered office: Unit 1 Home Farm Lane, Pitsford, Northampton, Northamptonshire NN6 9NL

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. 

Either call us on 01604 644500, 

or write to us at Unit 7 Chartergate, Clayfield Close, Moulton Park, Northampton, NN3 6QF,  

or email us at sales@plumb-line.co.uk

We aim to respond within two working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.