plumbline-teamAt Plumb-Line we are well aware that replacing any element of a central heating system can be disruptive, so we try to minimise the disturbance to our customers. We respect the properties that we enter, making sure that we cause as little mess as possible and always tidy up before we leave. We have found that this thought and consideration goes a long way to ensuring that our customers are happy.

Here are some of their comments:

"This week your team installed an Air Source Heat Pump in my house under the terms of the Government’s Green Homes Grant Scheme.

I am writing to say how very impressed my wife and I were with Mark, Lewis and Kevin. Not only were they extremely professional in the work that they carried out, but they were also very considerate about our needs – especially those of my youngest daughter who is severely learning and physically disabled.

Unlike many contractors, Mark and his team were anxious to fit around our schedule rather than expect us to fit in with theirs. At every stage, they discussed the installation and offered proposals to make life easier for us. For example, Kevin suggested fitting a necessary device for the hot water tank in a different location than the one planned, so that when future maintenance was needed we would not have to clear a cupboard of its contents in order to access this device.

Mark explained the workings of the system very clearly so that I could understand how the system functioned, even though I am not a heating engineer.

My wife was particularly impressed that the team left the house in an immaculate condition at the end of each working day. It is, I think, the first time in the 23 years we have lived here that she has not needed to clean up after contractors have left.

Obviously, it is too early to give a view on the effectiveness of the air source heat pump. However, I would have no hesitation in recommending your company to others, based on the work done by Mark, Lewis and Kevin. Their attention to detail and helpful in every aspect of the installation work were exemplary."

Jimmy James, Stanwick, Northamptonshire
"I have been working on a job in Oxford and some of your staff have just installed a new central heating system including the new boiler, radiators etc. I’m 62 years of age and have been working in the building industry since age 15. My trade is electrician. Many times I have worked in conjunction with plumbers/ heating engineers.

I am writing to say how impressed I am with the job your staff have carried out. Very neat work, professional and all joints cleaned nicely. I think you should be very proud of the staff who carried out this work.

It’s not often I make time to give this kind of feedback but I believe in credit when it’s due and it’s certainly due this time. Keep up the good work and please pass on my comments to the staff concerned."

Richard Sawyer
“Just a note to say ‘Thank you’.

I have this week has gas central heating put in my bungalow. It is wonderful, the first time I have been warm/without worry in 9 years.

Paul and apprentice Charlie were great, kept me informed what they were doing, they did a wonderful job. Also Kevin the electrician.

I would recommend them without doubt. Thank you. Please pass on my appreciation for their good work.”

Customer in Rushden
“Thank you for your work of gas installation at my property. First class.

Also thank you to Paul, Kevin, Jack, Charlie – all lovely people, good workers and well-mannered.

Thank you."

AM, Rushden
“We were so impressed with the service we just received that we have put pen-to-paper to express our recommendation of your company.

We were dreading the major upheaval of having full central heating put into our three-bedroom property, which was to involve three days intensive labour. Unexpectedly, the experience from start to finish was exceptionally positive and streamline. We had Jonathan and Bradley, who worked incredibly hard to minimise disruptions. They were so thorough to ensure that everything was perfected, functioning and safe.

We cannot express how smooth it went, how professional they were, and the good result they left us with. What they have done is to not only transform our home, but our confidence in that there are still companies capable of delivering a high standard of service. We cannot thank they enough or getting us through what was a major undertaking.

We highly recommend Plumb-Line and these two outstanding employees.”

RHM & GM, Kettering
“I wanted to say that the guys who worked in my flat were so great. They were very careful with their boots and I am very impressed with the piping. I knew there would be pipework around the walls but they were so neat and tidy.

I was nervous about how it would look, but it’s really great, and a lick of paint – I don’t think I’ll even notice they are there. I know it was awkward to gain entrance one day…

It wasn’t an issue for you and the lady arranged for your guys to attend on the Friday, which was much appreciated. So I wanted to say a huge thank you for making the process so easy and carrying out a great job. Well done.”

JR, Northampton.
“I would like to say thank you to Jonathan and Jack Pickering who fitted my new fire and surround. They treated me with courtesy and respect, and went above and beyond to ensure I wasn’t inconvenienced with the work they carried out.

You should be proud that these two gentlemen have represented your company and themselves to the highest standard.”

JP - Customer in Northampton
“After the recent works you have completed at [our home] we, as a family, would like to send you all that played a part (including Holly) a big thank you. The contractors were very good at their jobs and showed great consideration to our home, also us as a family.

Great job and thank you.

Many thanks,”

M Family in Northampton
“My husband and I would like to thank you for the wonderful work carried out on 23/24 January. We had a new boiler installed. The fitter, Jonathan, and apprentice, Blair, worked efficiently and kept us well informed about the work in progress. Congratulations on having a hard-working team.”

Customer in Northampton
“I was very happy with Plumb-Line. They were good guys to have on the site – very knowledgeable and very flexible. It was a long project and they fitted in all the different phases of the work around the other contractors. I have already recommended Plumb-Line based on my experience.”

Jonathan Foster, Bedfordshire

We replaced an old oil-fired boiler with a new biomass boiler, installed new radiators and under-floor heating as part of a renovation and extension project.
“We’re thrilled to have received our first quarterly RHI payment following the installation of our new biomass boiler. The additional benefit to this conversion is the significant reduction we have seen in the amount we are spending on our heating. The conversion to a biomass boiler was very quick and easy and Plumb-Line made the whole process incredibly simple for us....With my background I always look for quality and reliability, and that’s what we have with the Windhager pellet boiler coupled with the great service and advice we received from Plumb-Line.”

David Taylor, Northamptonshire

We replaced an old oil-fired boiler with a new biomass boiler from Windhager, under the Government’s Domestic Renewable Heat Incentive scheme
“Thank you for all the time you took in answering all of my questions and concerns. I doubt you could have had so many from anyone else for one house!

I want to thank your staff, Paul and his mate for the installation of our new boiler and cylinder. They explained everything they were doing, were polite, helpful, swift and thorough. How Paul got into that small roof void to get the best positioning for the internal pipework was amazing and great finishing on the hole that needed to be made behind the void door.

The efficiency of the system you helped me select is excellent, nice and quiet, great pressure on the taps and showers and all round good heating, capped off with the TRVs. All this and at a competitive price (I had four quotes). I would have no hesitation in recommending you and your company.”

Steve, Northampton

We fitted a Vaillant ecoTech gas system boiler, unvented cylinder, controls and thermostatic radiator valves (TRVs). Steve was very thorough and asked lots of questions beforehand so that he could fully understand the work involved.
“We’re very satisfied with the work that Plumb-Line has completed. There’s always a supervisor on site with the experience and knowledge required. All the guys work hard and are very professional and flexible - always willing to help and offer useful advice...So far Plumb-Line have done a cracking job. They’ve hit all the deadlines and completed all the paperwork when we needed it. I would certainly recommend them.”

Phil Allen, Head of Project Management, Annington Homes
"An excellent job and very friendly guys. I would happily recommend your company without any reservation. In a time where people are quick to criticise, it gives me a great pleasure to say a big thank you for good communication and an excellent job. Many, many thanks."

Lorraine, Suffolk
On the customer satisfaction questionnaire, our engineers were rated as ‘excellent’ in all categories including: punctuality, satisfaction with the work carried out, helpfulness and courtesy, level of noise and disturbance, satisfaction with cleaning and tidying up, time taken and explaining the operation of the new system. The customer said:

“Your workmen were hard-working, conscientious and very polite and they have done a fantastic job of fitting central heating in my home.”

Ms Southey, Saxmundham, Suffolk

"Both the engineers were very efficient, hard working and polite. They both had to put up with my five year old daughter asking questions and getting in the way. They handled this with a lot of patience and pleasantness.

The work was carried out so efficiently and it was done well...They both completed a lot of work whilst here and they put everything back in place and used dustsheets.

Everything is better than it was before and the new boiler is so much more efficient. Thank you very much - dealing with your company has been a delight."

Ms Harrison, Leighton Buzzard
“Having recently had central heating installed in our property, I felt that I had to write a letter to say how fantastic the two engineers were that installed our radiators and boiler. They did a brilliant job with minimal upheaval for ourselves. Among other things, we were advised that we may have to empty and move a 200 litre fish tank, however, the guys managed to work around it, for which we are very grateful.”

S. Finlay & G. Evans, Northampton
“An excellent job the two lads did on my new heating system. I could not have asked for a better service. Sam and his mate worked so hard in getting all the new radiators in and fitting my new fire in.... I have had Plumb-Line before and the standard of work is excellent... What two wonderful lads, so polite and well-mannered. I am over the moon and cannot thank Plumb-Line enough – a credit to all who work there.”

C.R. Carrington
“I would like to tell you how satisfied I am with the [heating] installation at my flat... Jonathan and Paul did an excellent job without causing me a lot of inconvenience. They brought very efficient heaters, making sure I was kept warm and comfortable. They worked hard, covered everything with dust sheets and made an excellent job of clearing up on both days.”

Mrs Mineards, Northampton

“We would like to express our thanks to your staff for the way in which they installed our new heating system. Their work was carried out with the minimum of disruption and mess in a very professional and courteous manner (often lacking these days)...Thank you.”

Mr and Mrs Wade, Northampton

“Thank you for the excellent service you gave whilst installing our new boilers. I understand that you worked tirelessly to ensure that the school was able to open on time after the summer holidays and that you and your staff were always pleasant, polite and helpful. Despite additional work, I understand that you still came in on budget.

We are delighted with the quality of provision and the service that we received. I would be pleased if you would pass on my grateful thanks to all concerned.”

Drisc Wardle
Chair of Governors, Nicholas Hawksmoor Primary School, Towcester

“I wanted to thank all the people involved in the work of installation [of our new central heating system]. Your visit beforehand was exceptionally helpful and I’m really glad that I took your advice and had radiators fitted upstairs, which can be turned off if I do not want to heat the bedrooms. The efficiency of the boiler you selected for us is exceptional and the whole system can heat the house in a matter of minutes.”

Mr & Mrs Warren, Northampton
“…Plumb-Line have done an outstanding job in just a short time and this shows the excellent quality of your employees. We would be very happy to recommend your company in the future as very trustworthy, very competent and extremely efficient…Many thanks for overall outstanding customer service.”

Mr & Mrs Nickels, Northampton.
“I felt that I must write to you after having my central heating put in. Your employees Jonathan and Jason were brilliant – so polite and helpful. They moved things, because my daughter and myself are disabled, and cleared away. I am so pleased with everything, what a great company!”

Mrs. Warren, Northampton
“I would like to say how pleased I am with the new system – much better than the old warm air regime. Martin and Josh were both excellent workers; they were efficient and careful and an easy duo to have in the house.”

Ms Clarke
“I would like to take this opportunity to thank your engineers who fitted my new combi boiler. They were punctual, respectful, courteous. Helpful in all respects. They were here most of the day and in all that time not one swear words was heard. They cleaned up after themselves and left the carpet unmarked and removed all packaging. It is refreshing in this day and age to meet people who are totally focussed and professional. I will tell whoever will listen of this positive experience.”

Mr Dodwell.
“We cannot praise your company highly enough. The professionalism and quality of workmanship shown to us by Paul and Danny was outstanding, and the boiler you chose for us is superb. Thank you all.

Could we also say thank you to Laura for her patience and efficiency when things went wrong with the post and your supplier. She was so kind in dealing with my fraught phone calls and sorted everything out without ever making me feel that I was being a nuisance. It was much appreciated.”

Mr & Mrs Collins
“I’m 85 years old and when the Borough Council told me they were going to put in central heating, I dreaded the upheaval. However, you sent two very kind, efficient and hard-working young men, Jonathan and Jason. They made very little disruption and were finished in a day and a half!! I’d recommend your company to anyone now.”

Mrs Cook, Northampton
“We want to let you know how delighted we were with the installation of our new boiler by Paul and his team. They worked so well and quickly together, causing minimum disruption. They ‘made good’ including replacing brickwork and left the place in immaculate condition. They were also very pleasant people to have around…We shall not hesitate to recommend your services.”

Mr and Mrs Lowe, Northamptonshire
“I just wanted to say a big thank you for the great job you did on our heater re-site. From the first visit, Mr Brown gave me confidence that something could be done about our existing awkward meter position, and I’m very pleased with the work. The fitters did a great job, they were very punctual, introduced themselves and explained what they were doing at each stage of the work. They cleared up all the mess and left everything neat. I wouldn’t hesitate to recommend you to others.”

Ms. Ferin Nottingham
“I am just writing to tell you how pleased we are with our heating. Also with the two lads, Jason and Jonathan – they were brilliant. They were here until 7pm on Thursday evening to make sure we had heating. They didn’t let us do anything, they cleaned up for us and there was no mess left. I have never met two such caring lads.”

Mrs McKnight (& Mrs MacAllister), Northampton.
“Just a brief note to say thank you to your team, who have just fitted a gas boiler for me. Their pride in their work is evident, with great care in deciding pipework runs, concealing condensate drain pipes and gas feed pipes. They worked fast and non-stop, were happy to explain what they were doing and cleaned up after themselves. An excellent job.”

Mr Quayle, Warwickshire.