Complaints Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01604 644500, or write to us at Unit 7 Chartergate, Clayfield Close, Moulton Park, Northampton, NN3 6QF, or email us at sales@plumb-line.co.uk
We aim to respond within two working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader and TrustMark registered business, we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0333 241 3209.
Plumb-line has professional liability insurance provided by AXA, with a limit of liability of £1million, and product, public and employee insurance provided by NFU Mutual, with a limit of £10 million.
“I am writing to say how impressed I am with the job your staff have carried out. Very neat work, professional and all joints cleaned nicely. I think you should be very proud of the staff who carried out this work.”
Richard Sawyer
